AWS Decision Matrix Design for Real-time Alarming
Objective: Construct a real-time alarming and incident response mechanism.
Responsibilities: In AWS, I conceptualized and implemented a decision matrix pivotal for automated alarming. This system initiated tickets in Netcracker based on specific decision pathways I designed.
Outcome: A groundbreaking alarming system, distinct from industry standard severity ratings, which ensured rapid 15-minute response times for detected network issues, amplifying reliability and customer trust.
Customer Portal Development: Bridging Netcracker, Salesforce, and the Portal
Objective: Facilitate a communication platform offering complete transparency on account activities.
Responsibilities: I helmed the creation of a customer portal, focusing on integration touchpoints between Netcracker, Salesforce, and the portal itself. This involved the development of three new APIs, ensuring seamless data synchronization across platforms.
Outcome: A state-of-the-art customer portal, enriched with real-time data from both Netcracker and Salesforce, became an indispensable resource for clients, offering clarity on requests, billing activities, and technical issues.
Process Transformation Project
Objective: Streamline processes to lay the foundation for anticipated integrations, ensuring seamless data communication between systems.
Responsibilities: Tasked with leading process mapping and improvements, I championed a future-forward approach. A significant part of my role was the engineering of a nightly ETL process that bridged CRM platforms, ensuring data integrity and fluidity.
Outcome: The project set a gold standard for streamlined workflows, creating a robust mechanism for future integrations and guaranteeing seamless data transfers.
Disaster Recovery Project
Objective: Rapidly restore vital services and data access in the aftermath of an unforeseen disaster.
Responsibilities: As the linchpin of communication and coordination, I bridged various stakeholders, from frontline teams to executive units. My role was instrumental in orchestrating recovery efforts, ensuring each move was timely, strategic, and efficient.
Outcome: The project’s success was marked by the swift restoration of essential services, ensuring minimal downtime and ensuring customer trust remained unshaken.
Billing Module Transformation: Transition from Netcracker to NM1
Objective: Transform the billing landscape for substantial cost savings and increased efficiency.
Responsibilities: I managed the transition of billing activities from Netcracker to NM1. I designed triggers within Netcracker and facilitated data transfers via a third-party file moving service. This ensured accurate and timely CSV transfers between platforms.
Outcome: NM1’s redefined billing process led to significant licensing fee savings. Moreover, the system withstood two stringent audits, affirming the accuracy and efficiency of the new billing mechanism.
System Integration: Major Acquisition Project
Objective: Achieve a seamless transition and operational efficiency after integrating two significant telecommunication systems.
Responsibilities: As the Lead Business Analyst, I orchestrated the intricate integration between the acquired systems and Netcracker. Coordinating diverse teams, I ensured fluid communication and collaboration among developers, government operations, and internal monitoring units. This involved managing the challenges of integrating systems across multiple networks DMZ infrastructure.
Outcome: Successful melding of pivotal systems post-acquisition, laying the groundwork for specialized projects and ensuring alignment with a high-value government contract.
PCI-DSS Compliance Project
Objective: Navigate the intricate landscape of PCI-DSS standards and ensure unwavering compliance.
Responsibilities: I led a thorough gap analysis of payment card handling processes. This involved digging deep into existing protocols, identifying areas of improvement, and providing actionable strategies to bridge these gaps.
Outcome: The culmination of the project was a triumphant PCI-DSS audit, underscoring a commitment to industry-standard compliance.
Application Server Performance Monitoring Enhancement
Objective: Extend the data history in the server performance monitoring system and enhance user experience through faster data retrieval and predictive capacity planning.
Responsibilities:
- VBA Tool Development: Engineered a VBA tool that filled the critical gap in the existing server performance monitoring system, significantly extending the data history viewing capability from one month to one year.
- API Integration: Implemented the use of an available API to fetch historical performance metrics such as memory utilization across all application servers, ensuring comprehensive monitoring capabilities.
- Predictive Analysis: Designed advanced predictive algorithms that accurately forecasted the timeframes for when the existing hardware would reach its maximum capacity, facilitating proactive upgrade planning.
- User Experience Optimization: As a value-added bonus, I optimized the data retrieval and display process, achieving faster performance than the default web GUI. This enhancement greatly improved the user experience and supported more informed decision-making for system administrators.
Outcome: The project was a resounding success, marked by the integration of extended data history, predictive capacity planning, and an enhanced user interface that outperformed the existing solution. The improvements led to better resource management, cost savings on hardware, and a streamlined workflow for IT personnel.